Privacy Policy

Effective Date: April 25, 2026

Zsgrab (Dongguan Sanzhong Smart Home Products Co., Ltd.) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.zsgrab.us or make a purchase.

1. Information We Collect

Device Information (Automatically)


Purpose	Website performance, security, user experience
How collected	Cookies, log files, web beacons, pixels
Shared with	Shopify
Data includes	Browser, IP address, time zone, cookie data, pages viewed, search terms, device OS

Order & Account Info (You provide)


Purpose	Process orders, payments, shipping, support
Data includes	Name, email, phone, billing/shipping address, payment details

Support Info (You provide)


Purpose	Respond to inquiries
Data includes	Email content, submitted images or documents

2. How We Use Your Information

Process and fulfill orders
Provide customer support
Send order updates and shipping notifications
Send promotional emails (only with your consent)
Detect and prevent fraud
Comply with legal obligations

3. Cookies & Tracking

Type	Duration	Purpose	Consent?
Essential	Session	Checkout & core functions	❌ Cannot disable
Analytics	30 min – 2 years	Understand visitor behavior	✅ Required
Advertising	30 min – 2 years	Targeted / remarketing ads	✅ Required

Manage via browser settings (Chrome / Safari / Firefox / Edge). Disabling may affect checkout.

4. Sharing Your Information

🚫 We do NOT sell your personal information.

Shared only with trusted providers:

Provider	Purpose
Shopify	eCommerce + payment processing
Google Analytics	Traffic analysis
Google Ads	Targeted advertising
Meta Ads	Targeted advertising

Disclosure by law or to protect our legal rights is permitted.

5. Behavioral Advertising — Opt Out

6. Data Retention

Order data retained for minimum 3 years for tax/legal compliance. Deletion available on request at any time.

7. Your Rights

GDPR (EU/EEA): Access · Rectification · Erasure · Restrict processing · Data portability · Object · Withdraw consent

CCPA (California): Know · Delete · Correct · Opt out of sale (we don’t sell data)

Exercise your rights: Email support@zsgrab.us — we respond within 30 days.

8. Data Security

We use appropriate security measures. Report suspected breaches: support@zsgrab.us

9. Third-Party Links

We may link to external sites — check their privacy policies independently.

10. Children

Website is not for under-18s (under-16 for EU residents). Contact us to delete any minor’s data.

11. International Transfers

Your data may be transferred to and processed in China. For EU residents, transfers are protected by Standard Contractual Clauses (SCCs).

12. Changes to This Policy

We may update this policy periodically. Check this page for the “Last Updated” date.

13. Contact Us


📧 Email	support@zsgrab.us
🌐 Website	www.zsgrab.us
📞 Phone	+86 13825701814
🕘 Hours	Mon–Fri, 9 AM – 5 PM EST
📍 Address	3rd Floor, Building 5, No. 45 Xianfeng Road, Pingshan Community, Tangxia Town, Dongguan City, China