Shipping policy

Effective Date: April 25, 2026

Important Notice

All orders are shipped directly from China via trusted international logistics partners and delivered within the United States by USPS.

✅ No import duties, taxes, or customs fees. The price you pay at checkout is all-inclusive. You will not be charged any additional fees upon delivery.

Order Processing Time


Cutoff Time	12:00 PM PST (Los Angeles, GMT-08:00) daily
Before cutoff	Orders processed within 1–2 business days
After cutoff	Orders processed on the next business day
Weekends/Holidays	Processed on the next business day

Business days = Monday to Friday, excluding public holidays in both the US and China.

Delivery Time

Stage	Duration
Handling & Export Processing	1–2 business days
International Transit	7–12 business days
US Domestic Delivery (USPS)	2–5 business days
Total Estimated Delivery	10–19 business days

The total estimated delivery window is 10–19 business days from the date your order is confirmed.

Shipping Coverage & Cost

Region	Shipping Cost	Import Fees
United States (all states)	FREE	✅ Included — no duties, taxes, or customs fees
Alaska & Hawaii	FREE	✅ Included
International	❌ Not available	—

All prices on our website are in USD and include shipping and import duties to the United States.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

Your tracking number
A tracking link to monitor your package in real time
Email: support@zsgrab.us
Response time: Within 24 hours (Mon–Fri, 9 AM – 5 PM EST)

How Your Order Ships

Your order is processed at our warehouse in China (1–2 business days)
Packaged and shipped via international logistics carrier
Clears US customs (we handle all import documentation — no action needed from you)
Transferred to USPS for final domestic delivery to your address

Shipping Restrictions

Restriction	Details
Available regions	United States only (including Alaska & Hawaii)
International	❌ Not available
PO Boxes	❌ Not available
APO/FPO addresses	❌ Not currently available

Delivery Delays

Delivery may be affected by factors outside our control, including carrier delays, customs processing, severe weather, or public holidays. If a delay occurs, we will notify you by email promptly.

Changing Your Shipping Address

We cannot modify the address once an order is in transit.

Before shipment, contact us within 24 hours of placing your order: support@zsgrab.us

Cancelling Your Order

Before shipping: Contact us for a full refund (processed within 3–5 business days)
After shipping: See our Return Policy

Damaged or Lost Orders

Damaged on arrival: Contact us with photos — we will replace or refund at no cost.

Lost in transit: If tracking shows no update 14 business days past the estimated delivery window, contact us. We will investigate and ship a replacement at no cost if confirmed lost.